Privacy Policy

INTRODUCTION

Bilton Speech Pathology Clinic operates www.biltonspeechpathologyclinic.com across desktop, mobile and tablet. All these websites, mobile and tablet sites are referred to as the ‘websites’ in this Privacy Policy.     

This Privacy Policy statement was last updated April 2020.

This policy has been produced with reference to the guidelines set out by the Office of the Federal Privacy Commissioner, Australia. For more information visit: www.privacy.gov.au. We will only collect, use, disclose and manage this information in accordance with these guidelines and this Privacy Policy.

PURPOSE OF POLICY  

This Privacy Policy applies to the collection, use, disclosure and management of information by Bilton Speech Pathology Clinic, including personal information collected via our websites.

By using the websites, contacting, purchasing and/or receiving Bilton Speech Pathology Clinic support and products you are taken to have read, and agreed to the collection, use, disclosure and management of your personal information in accordance with this Privacy Policy.

This Privacy Policy applies to all persons who interact with us, including those who are current and potential clients of Bilton Speech Pathology Clinic services and registered and unregistered users of Bilton Speech Pathology Clinic services.

COLLECTION

You may visit our websites anonymously. You do not have to tell us who you are, or reveal any personal identifiable information to us. Bilton Speech Pathology Clinic defines ‘personal identifiable information’ as (but not limited to) any specific data that discloses you as an individual, such as your name, age, e-mail address, mailing address, phone number and/or credit card information.

We do not collect sensitive information. ‘Sensitive information’ is defined as racial or ethnicity information, political opinions or associations, criminal records or health information.

When visiting our websites, our servers automatically record basic information. Bilton Speech Pathology Clinic defines ‘basic information’ as data about usage, such as the type of internet browser and operating system you are using, the date, time and duration of your visit, and the pages you viewed. This basic information is anonymous and does not identify you as an individual. It will not be combined with personal identifiable information. This basic information is collated and analysed to allow Bilton Speech Pathology Clinic to better understand you and how our websites are being utilised.

At times our websites will use ‘cookies’. A cookie automatically assigns you a unique user ID or a session ID. A cookie, by itself, cannot be used to identify an individual. It identifies your computer to our servers when you visit our websites. It will not be combined with your personal identifiable information. At any time, you are able to set your browser to notify your and/or refuse the use of cookies.

As necessary, Bilton Speech Pathology Clinic collects personal identifiable information from you when you:

  • Register, interact and/or follow our websites;

  • Contribute material on our websites;

  • Contact us or our service providers for any reason including, but not limited to, reporting a problem with the websites, request further services, or seeking assistance;

  • Purchase Bilton Speech Pathology Clinic services. 

 If you do not provide us with identifiable personal information, then Bilton Speech Pathology Clinic will be unable to supply tailored information or services.

You acknowledge that any personal identifiable information that you provide to Bilton Speech Pathology Clinic is your own information and/or information which you have been authorised to provide us with.

Completion of and submission of any form on this website is entirely at the discretion of you, the website user.

USE AND DISCLOSURE

The information we collect from you (personal identifiable information and/or basic information) may be used in the following ways:

  • To provide products and services to you;

  • To communicate with you about services which might interest you;

  • To answer your questions and provide you with information or advice;

  • To create orders, transaction records, agreements for the sale of services, accounts, tax invoices or receipts;

  • To gain an understanding of your information to improve or develop our service offering;

  • To provide you with better customer services;

  • To perform research and analysis;

  • To carry out administration, marketing, planning, product and service development, quality control and research to improve the way Bilton Speech Pathology Clinic provides services to you; and;

  • To comply with laws or regulations or to comply with any directions given by regulators or authorities.

We collect aggregated information about you which informs us about our users. The browser information we collect is used in an aggregated, anonymous manner in our internal analysis of traffic patterns within our Site.

We will not intentionally disclose any personal identifiable information. Your information, whether personal identifiable information or basic information, will not be sold, exchanged, transferred, or given to any other third party for any reason whatsoever, without your consent.

Your personal identifiable information will be provided to a third party only when:

  • Your consent to such disclosure is provided

  • We are authorised to do so by law

  • We reasonably believe there is a threat to someone’s life or health

  • Our website or business is sold to, or merged with another entity

We engage a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require. Therefore, we may disclose your information to these third parties to:

  • Assist us in providing services you have ordered;

  • Conduct internal market research and marketing strategy analysis; and

  • Manage or develop our business and corporate strategies and functions.

We may disclose personal information to overseas recipients, who are located in places such as, the United States of America, New Zealand and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders or payment is managed via a third party located overseas).

Where we share your Personal Information with third party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely.

PROTECTION

Any information provided to Bilton Speech Pathology Clinic (both personal identifiable information and basic information) is stored and held under generally acceptable standards of technology and operational security in order to protect this information from loss, misuse, alteration, or destruction. Only a limited number of authorised personnel are provided access to personally identifiable information and these personnel will treat this information as confidential.

After a billing order, your personal billing and credit card details will not be served on our servers without your permission.

However, no data transmission over the internet can be guaranteed as completely secure. Once any information is in our possession, we will take reasonable steps to protect that information from misuse, loss, unauthorised access, and modification or disclosure. While we strive to protect such information, we cannot guarantee 100% the security of any information (personal or other) you transmit to us. Therefore, we will not be liable for any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.

ACCESS TO INFORMATION

If you want to access, review, correct, or update your personal identifiable information, you may contact us at biltonspeechpathology@gmail.com with the subject being ‘Privacy’. In your request, please include your full name, e-mail address, mailing address, and telephone number and state clearly what information you would like to access, review, correct, or update. We will respond to your request as soon as reasonably practicable. 

We may not grant access to your personal identifiable information for the following reasons:

  • ·Doing so would have an unreasonable impact on the privacy of others

  • If the request for access is frivolous or vexatious

  • For legal reasons

If access is denied, Bilton Speech Pathology Clinic will provide the reasons for such decision.

DATA MOVEMENT 

At times, personal identifiable information collected from our websites may be transferred between our offices or data storage facilities located in Australia or internationally. Our websites are viewable and can be hosted anywhere in the world. By using our websites, you voluntarily consent to the trans-border (interstate and internationally) transfer and hosting of information.

YOUR PARTICIPATION

By using our websites, you consent to the collection, use, disclosure, and management of your information as outlined in this Privacy Policy. We reserve the right to make changes to our Privacy Policy when required. Please refer to the date of when the policy was last updated.

The updated Policy will be effective immediately after it is posted to our websites. We will alert you to such changes by updating the privacy section of our website, and encourage you to check this page regularly.

THIRD PARTY WEBSITES

Bilton Speech Pathology Clinic’s websites provide links to third party websites. These websites are beyond our immediate control. We do not accept any responsibility for their activities, and we advise you to view third party websites’ terms and conditions before using their websites and disclosing information.

CHILDREN’S PRIVACY PROTECTION

Protecting the privacy of children, especially in an online environment is vital to Bilton Speech Pathology Clinic . Our website is not intended for users under eighteen years of age. We do not knowingly collect personal identifiable information from users under the age of eighteen without parental or guardian consent. This consent is implied if a parent or guardian contacts Bilton Speech Pathology Clinic on behalf of their child. Users under the age of eighteen are prohibited to submit personal identifiable information to us.

TERMS AND CONDITIONS

Please refer to our Terms and Conditions section to establish use, disclaimers, and limitations of liability for our services.

If you believe we have breached the Privacy Act or our Privacy Policy you may contact biltonspeechpathology@gmail.com. Please include your full name, e-mail address, mailing address, phone number, and clearly describe your complaint. We will share your information with relevant people and parties who can assist in investigating the complaint, determine whether a breach has occurred and respond to your complaint.

We will take any privacy complaint seriously. We will respond as soon as reasonably practical. We will advise you of the next steps in resolving your complaint.

If you remain dissatisfied, you can make a formal complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.